Refund policy
Refund and Return-"0" Risk Order Online:
The figurines are handmade and intricately crafted, capturing a likeness based on pictures provided. They are not an exact copy or replica of the pet on the photo (we promise at least 90% similar). The final product may be slightly different from the picture shown since they are all 100% handmade and unique.
Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking... refund and return base on the following conditions:
A. You may cancel your order and get full refund before we begin to make your bobblehead or cake topper and show you the first proof.
B. Once we make the clay sculpture:
- We will fix it until you like it.
- If you really want to cancel your order. We will return 50% of the payment. - Please understand that, it is a special Merchandise that we custom made for you, we cannot sell it to others.
C. We do care about your experience to order online with us, now, you can be protected by our "0" risk order online policy " -- If you find it not as described when you get your package in hand within 30 days, whether it's defective or non defective you can send it back to us (customer is responsible for return shipping), and get a full or partial refund.
D. To start a return, you can contact us at info@myminipets.com in 30 days. If your return is accepted, we’ll send you a return address. If items sent back to us without first requesting a return will not be accepted. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 days have passed since we’ve approved your return, please contact us at info@myminipets.com.
E. We don't accept exchange.
Contact
Email：info@myminipets.com
Phone: 1-845-484-1730
Address:1942 Broadway St., STE 314C Boulder CO 80302.USA